Shipping, Returns & Warranty

1 Delivery charges

Our standard delivery charge is free per order. Delivery charges are shown in your cart before you pay.

2 Dispatch times

Orders confirmed before 6 PM are picked, checked by a pharmacist, and dispatched the same day. Orders placed after 6 PM, or on public holidays, are dispatched the next working day.

• In-city delivery: usually within a few hours of dispatch, same day where possible.
• Outside the city: typically 1-3 working days depending on your location.
• Prescription orders: dispatched only after a pharmacist verifies your prescription details, which may add a short delay.

3 How your order is packed

Every order is packed to protect the medicine inside. Items needing cold storage travel in insulated packaging, and fragile items are cushioned separately. Your invoice, including batch numbers and expiry dates, is included with the parcel.

4 Your customer dashboard

Create or sign in to your customer account to review your orders, saved delivery details, and account information in one place.

5 Returns and replacements

For patient safety, medicines that have left our pharmacy cannot be returned to stock or resold. This is a standard pharmacy practice and protects everyone who buys from us.

• We will replace or refund in full if an item arrives damaged, incorrect, or with an unacceptably short expiry.
• Report any such issue within 7 days of delivery, with a photo where possible.
• Sealed non-medicine items (devices, accessories) may be returned unopened within 30 days.
• Refunds are issued to your original payment method, or in cash for cash-on-delivery orders.

6 Product warranty

Medical devices and equipment carry the manufacturer warranty stated on the product packaging. Keep your invoice - it is your proof of purchase. We will help you claim against the manufacturer if a device fails within its warranty period.

7 Cancellations

You can cancel an order any time before it is dispatched by contacting us with your order number. Once cancelled, any stock is returned to our shelves and prepaid amounts are refunded in full.